Collections · Banks & NBFCs

Legal Collections Management for bank and NBFC panel counsel

A thousand loan accounts arrive as a spreadsheet. They should leave as served notices, tracked deadlines, and a raised invoice—not as a merge field someone got wrong at 11pm.

Opt-in module · Professional AI & Enterprise

Live run

One batch, every stage accounted for

Illustrative run — sample data

the pipeline

Mandate to invoice, without leaving the file

Bulk is the primary path, and every step leaves an audit event. The lender stays your client; the borrower never becomes one.

01

Mandate

Track, template, serial prefix, fee schedule, signatory, and retention—set once per lender engagement.

02

Intake

Upload the lender's file, map the headers once, commit the accounts. The profile is saved for next month.

03

Generate

Template merge with continuous serials and the signatory block. Preview before anything is produced.

04

Approve

Edit while pending, then approve in bulk. PDFs materialise and the print pack is ready to run.

05

Dispatch

Postal manifest and print pack come out in the same serial order, so the counter never resequences.

06

Service

PODs file to the account. Returns open a task. Redispatch is recorded, deemed service applied nightly.

07

Deadlines

Windows land in your Calendar with reminders, and the mandate dashboard shows what has breached.

08

Commercial

GST invoice from the batch, MIS returned with status columns, and one action to escalate to court.

the notice engine

A thousand notices, one serial run

The document and the despatch are produced together—so what the post office takes matches what the file says you sent.

01 — Generate & approve

Merge, preview, then commit

s.138 demand notice
Pending approval
LS/138/2026/00417 Signatory block
PDF on approve DOCX on demand Print pack ZIP

Serials run continuously across the batch and the signatory block is applied from the mandate—so a run of a thousand reads like a run of one.

02 — Dispatch & prove

Manifest first, proof after

Postal manifest · run 2026-04-16
1,196 items
00417RPADPOD logged
00418Speed postIn transit
00419RPADReturned
00420CourierPOD logged
Email · WhatsApp Publication Post stays primary

Post remains the evidentiary primary; email and WhatsApp are supplementary. Every return becomes somebody's task rather than somebody's problem.

statutory tracks

Five tracks, staged and timed

Platform defaults for the tracks recovery counsel run most. Deemed-service and reminder days are per-track and can be overridden on the mandate.

NI Act 138

Cheque returneds.138 noticePayment windowComplaint windowFiled
Deemed
5 days
Remind
3 days

SARFAESI

s.13(2) demands.13(3A) representations.13(4) possession
Deemed
7 days
Remind
5 days

Arbitration

s.21 invocations.11 appointmentReference
Deemed
7 days
Remind
3 days

Recall / demand

Demand issuedAwaiting responseEscalation ready
Deemed
5 days
Remind
3 days

Vehicle repossession

Repossession noticeRepossessedSale notice
Deemed
5 days
Remind
2 days

Background reading: filing a cheque bounce case under s.138, the s.138 NI Act amendment, and filing a securitisation application before the DRT.

proof & time

The two things that lose cases

Service you cannot evidence, and a window nobody was watching. Collections is built around both.

Service you can prove

Proofs file against the borrower account, not the monthly batch—so the trail survives refresh cycles and staff changes.

  • POD upload straight to the account's Service-proofs folder
  • Returns open a Task to trace the address
  • Redispatch recorded against the same account
  • Deemed service applied on a nightly sweep

Windows that don't slip

Every track carries staged deadlines. They land in the same Calendar you already run your hearings from.

  • Reminders before the window closes, not after
  • Breach list and upcoming list, per mandate
  • Status tiles across the whole book
close the loop

Bill it, report it, or take it to court

The commercial follow-through sits on the same mandate as the legal file—so what you invoice matches what you actually sent.

One borrower, one file

Documents file by loan account, so a refreshed monthly batch never orphans last quarter's notice trail.

Commercial & escalation

Raise the invoice from the run you just dispatched, hand the lender back their own file, and escalate what is ready.

  • GST invoice from a batch, with provenance to the mandate
  • MIS re-export: the lender's file, plus LCM status columns
  • Escalate a borrower account into a litigation matter
  • Activity trail, stage timestamps, and staging retention you control
  • How we handle data is on the security page
getting access

An opt-in module on the plan you already run

Your matters, documents, calendar, and clients stay exactly where they are.

Plan

Enable

  • Profile → Modules
  • Collections appears in the sidebar

Team RBAC

  • Import · generate · approve
  • Dispatch · escalate · invoice
FAQ

Collections questions

It is the system a recovery practice uses to run lender mandates at volume—importing delinquent loan accounts, generating and approving statutory notices, dispatching and proving service, tracking the statutory windows that follow, and invoicing the lender. LawSathi Collections does all of that against the same matters, documents, and calendar your practice already runs.

Panel counsel and recovery practices acting for banks and NBFCs. The lender is your client and stays on your Clients record; the borrower is the adverse party and lives inside Collections. It is built for the advocate side of the mandate, not for the lender's in-house collections floor.

Five tracks ship with staged defaults: NI Act s.138, SARFAESI s.13(2) through s.13(4), arbitration invocation under s.21 and appointment under s.11, recall and demand notices, and vehicle repossession. Each track carries its own stages, deemed-service days, and reminder days, which you can override per mandate.

Yes—bulk is the primary path. Upload the lender's file, map the headers once, and commit the accounts. Serials, the signatory block, and the mandate's template are applied on generate, and you can preview the merge before anything is produced. Mapping profiles are saved so the next month's file lands in a single pass. A single loan file can be entered manually against the same notice engine.

Post remains the evidentiary primary; email and WhatsApp are supplementary channels. Proofs of delivery upload to the borrower account's Service-proofs folder, so the trail sits with the account rather than with a monthly batch. A return opens a Task to trace the address, and redispatch is recorded against the same account.

Deemed service is applied on a nightly sweep using the track's default, and the resulting deadlines sync into your LawSathi Calendar alongside the rest of your diary. Reminders fire ahead of the window, and each mandate dashboard lists both upcoming deadlines and anything that has already breached.

Yes. A GST invoice is raised directly from a dispatched batch and keeps its provenance back to the mandate, and the lender's MIS file can be re-exported with LCM status columns added. When an account is ready for court, one action opens a full LawSathi litigation matter from the borrower account.